Chia-Chi Chang
Name Chia-Chi Chang
Email
Office Tel No. (03)571-2121 #31343
Consumer Behavior, Advanced Consumer Behavior Seminar, Marketing Research, Principles of Marketing, Marketing Management, Professional Selling and Sales Management
Consumer Behavior, Service Marketing, Service Failure and Recovery, Decision Process of Consumer, Marketing Research, E-Commerce, Donation. Chang, Chia-Chi and Chia-Yi Chen (2013), “Alleviating the Negative Impact of Delayed Recovery: Process- versus
Year Paper Title
2023 2023
2019 2019
2018 2018
2018 2018
2015 Chia-Chi Chang and Chi-Wen Chen, Examining Hedonic and Utilitarian Bidding Motivations in Online Auctions: Impacts of Time Pressure and Competition, International Journal of Electronic Commerce, vol. 19, 2, pp. 39-65, May. 2015
2014 Chia-Chi Chang and Ai-hua Tseng, The Post-Purchase Communication Strategies for Supporting Online Impulse Buying., Computers in Human Behavior, vol. 39, pp. 393-403, Oct. 2014
2014 張家齊、陳淑慧、蘇子炘, vol. 17, 2, pp. 1-24, May. 2014
2014 Jan. 2014
2013 Chang, Chia-Chi and Chia-Yi Chen, Alleviating the Negative Impact of Delayed Recovery: Process- versus Outcome-focused Explanations, Journal of Services Marketing, vol. 27, 7, pp. 564-571, Jan. 2013
2012 張家齊、陳淑慧, vol. 3, 2, pp. 103-116, Dec. 2012
2012 Chia-Chi Chang, Shu-Hei Chen, An Exploratory Study for Salespersons Extra-Role Customer Service, The Journal of Global Business Management, vol. 8, 2, pp. 235-241, Aug. 2012
2011 Chang, Chia-Chi, Chia-Yi Chen, and Yi-Hsuan Chiang, How to Establish a Scale that Best Fits Your Agenda: the Guidelines to Build a Web Service Quality Scale, International Journal of Electronic Business Management (EI, ABI), 2011
2010 Chu, Po-Young, Chia-Chi Chang, Chia-Yi Chen, and Tzu-Yun Wang, Countering Negative Country-of-Origin Effects: The Role of Evaluation Mode, European Journal of Marketing, vol. Vol.44, 2010
2009 Chang, Chia-Chi, Hui-Yun Chen, I want products my own way, but which way? : The effects of different product categories and cues on customer responeses to web-based customizations, CyberPsychology & Behavior, vol. Vol. 12, No. 1, pp. 7-14, 2009
2009 Chang, Chia-Chi, Hui-Yun Chen, and I-Chiang Huang, The Interplay between Customer Participation and Difficulty of Design Examples in the On-line Designing Process and its Effect on Customer Satisfaction: Mediational Analyses, CyberPsychology & Behavior, vol. Vol. 12, No. 2, pp. 147-154, 2009
2008 Chang, Chia-Chi, Choice, perceived Control and Customer Satisfaction: The Psychology of Online Service Recovery, CyberPsychology & Behavior, vol. Vol. 11, No. 3, pp. 321-328, 2008
2006 Chang, Chia-Chi, When Service Fails: The Role of the Salesperson and the Customer, Psychology and Marketing, vol. Vol. 23, No. 3, 2006
2005 Chang,Chia-Chi & Dubinsky, A., Organizational justice in the sales force: a literature review with propositions, Journal of Business to Business Marketing, vol. Vol. 12, No. 1, pp. 35-71, 2005
2004 Chang, Chia-Chi, DeVaney A. S, Chiremba, S. , Determinants of objective and subjective risk tolerance, Journal of Personal Finance, Journal of Personal Finance, vol. Vol. 3, No. 3, pp. 53-67, 2004
2001 Blader, Steven L, Chang, Chia-Chi, Tyler, Tom R. , Procedural justice and retaliation in organizations: Comparing cross-nationally the importance of fair group processes, International Journal of Conflict Management, vol. Vol. 12, NO. 4, pp. 295-331, 2001
Year Paper Title
2023 , 2023
2023 Chun-Ming Yang, Chia-Hua Lin, Chia-Chi Chan, Perceived Economic Inequality Increases Consumer’s Desire for Cool Consumption , The Association for Consumer Research Conference, 2023, Seattle, U.S.A.
2023 Chia-Chi Chang, Chia-Hua Lin, Chun-Ming Yang, One Good Turn Deserves Another: The Role of Karmic Beliefs and Fundraising Types on Donations, The Association for Consumer Research Conference, 2023, Seattle, U.S.A.
2023 , 2023
2023 , 2023
2020 , Oct. 01-04, 2020
2019 , 2019
2018 , 2018
2017 , 2017
2016 , 2016
2016 , 2016
2014 Chia-Chi Chang, Po-Yu Chen, When Integration Works Better than Segregation Does in Multiple-Gain Situations: The Revised Coding Rules in Mental Accounting, 2014 Portland International Center for Management of Engineering and Technology, Jul. 27-31, 2014, Kanazawa, Japan
2013 Chia-Chi Chang, Chia-Yi Chen, Po-Yu Chen, The Impact of Overcompensation on Service Failure Attribution: An Examination of Self-perception Theory, 2013 Annual Frontiers in Service Conference, Jul. 04-07, 2013, Taipei, Taiwan
2012 陳淑慧、蘇子炘、張家齊, Dec. 01, 2012
2012 Chia-Chi Chang, Po-Yu Chen, The Option Presenting Order and Option Framing Perspectives on Sequence of Option Selection, Portland International Center for Management of Engineering and Technology, Jul. 29-Aug. 02, 2012, Hsinchu, Taiwan
2012 Chia-Chi Chang, Ai-Hua Tseng, How to Increase Satisfaction of impulsive consumers by Providing Persuasive Post-Purchase Reasons, The AMA/ACRA First Triennial Conference, Apr. 01, 2012, Seattle
2011 張家齊、陳淑慧、蘇子炘, Dec. 01, 2011
2011 Chen, Chia-Yi and Chia-Chi Chang, The Influence of Customer Participation on Service Failure Attribution: The Role of Self-Efficacy, 20th Annual Frontiers in Service Conference, Jun. 30-Jul. 03, 2011, Columbus, Ohio, USA
2011 Chia-Chi Chang and Shu-Hui Chen, Salespersons’ Extra-Role Service Behaviors: An Exploratory Study of the Direct Selling Industry, National Conference in Sales Management, Mar. 03-Apr. 02, 2011, Orlando, FL
2010 Po-Yu Chen, Chia-Chi Chang, The analysis of service acceptance framework for social games based on extensive technology acceptance model, Portland International Center for Management of Engineering and Technology, Jul. 18-22, 2010, Thailand
2010 Chen, Chia-Yi, Chia-Chi Chang, and Shu-Han, Chaung, The Impact of Customer Participation on Attribution of Service Outcome: The Moderating Role of Self-Efficacy, AMA SERVSIG International Research Conference, Jun. 17-19, 2010, Porto, Portugal
2010 Chang, Chia-Chi and Yi-Hsuan Chiang, A Refined Measure of the Salespeople Helping Behavior, National Conference in Sales Management, Apr. 07-10, 2010, Milwaukee, WI
2009 Chang, Chia-Chi, Chiang, Yi-Hsuan, and Chang, Ya-Jung, The SHB scale Development and Validation: A measure of Salespeople's Helping Behavior Directed at Customers, Conference in Selling and Sales Management in Houston, Aug. 01, 2009, TX
2007 Chang, Chia-Chi and Hui-Yun Chen , The Effects of Different Cues on Customer Responses to Web-Based Customization Across Different Product Categories, 4th Research Conference on Relationship Marketing AND CRM, 2007
2006 朱博湧,張家齊, 陳佳誼,吳蔚震, 企業網站服務品質影響因素之探討-以IT公司台灣區網站為例, 國立勤益技術學院 第四屆管理學術研討會, 2006
2006 Gaudet, Maxime and Chia-Chi Chang , The Impact of Consumer Knowledge, the Need For Cognition and Preference for Consistency on the Product Customization Experience and Purchase Likelihood, Mass Customization and Personalization Conference , Jun. 17-19, 2006, Taipei, Taiwan
2006 Chang, Chia-Chi and Shu-Hsun Ho, Choice, perceived Control and Customer Satisfaction: The Psychology of Online Service Recovery, in 14th International Colloquium on Relationship Marketing (ICRM2006), 2006, Germany
2005 蘇宏仁.張家齊, 與消費者共創價值之定價策略─以餐飲服務業為例, 2005
2005 Chang, Chia-Chi , The Effect of Choice Provision, Customers” Fairness Perceptions, and Attribution on Customer Satisfaction in a Service Failure, International Colloquium on Relationship Marketing, 2005, New Foundland, Canada
2005 Chang, Chia-Chi, I-Chang Huang, and Hui-Yun Chen, The Effects of Customer Participation and Provision of Design Examples on Customer Satisfaction, 4th Research Conference on Relationship Marketing AND CRM, 2005, Brussels
2003 Chang, Chia-Chi and Comer B. Lucette, The effect of choice and rewards on customers, Proceedings of the 2003 Academy of Marketing Science Annual Conference, 2003
2003 Jolson, A. Marven, Lucette B. Comer, Chia-Chi Chang, Stacey Schetzsle, and Allen Dubinsky , Rethinking Customer Typologies: A Preliminary Study, Proceedings of the National, 2003
2001 Chang, Chia-Chi, Sharon A. DeVaney, and Sophia Chiremba, Determinants of objective and subjective risk tolerance, Proceedings of the Association, 2001
2000 Drollinger, Tanya and Chia-Chi Chang , Effect of wealth image in the advertisement on self-esteem, special session during American Consumer Research Conference, 會議論文, 2000, Salt Lake City, UT
1999 Chang, Chia-Chi, Fairness means the same thing in the culture, Annual New York University Research Conference, 1999, New York, New York
Year Book Title
2004 Why do people comply at workplace? – A Cross-cultural analysis , Jan. 1970
2004 The Effect of Choice and Perceived Control on Customer Satisfaction: The Psychology of Service Recovery , Jan. 1970
Country School Name Department Degree
Taiwan National Taiwan University Psychology B.S.
New York, United States New York University Industrial/Organizational Psychology M.A.
Lafayette, Indiana, United States Purdue University Department of Consumer Sciences and Retailing Ph.D
Organization Title Department Job Title Duration
2017.02 ~ Up to today
2016.08 ~ Up to today
2010.08 ~ 2012.07
2009.08 ~ 2016.07
2004.08 ~ 2009.07
0000.01 ~ Up to today
0000.01 ~ Up to today
0000.01 ~ Up to today
Honor Category Year Award Name Awarding Unit
Outside School Honor 2013 The Impact of Level of Compensation on Observers Attribution of Service Failures: An Examination of Self-perception Theory National Science Council Grant
Outside School Honor 2012 The Impact of Level of Compensation on Observers Attribution of Service Failures: An Examination of Self-perception Theory National Science Council Grant
Outside School Honor 2011 The Impact of Level of Compensation on Observers Attribution of Service Failures: An Examination of Self-perception Theory National Science Council Grant
Outside School Honor 2010 The Impact of Level of Compensation on Observers Attribution of Service Failures: An Examination of Self-perception Theory National Science Council Grant
Outside School Honor 2010 Going Above and Beyond: Exploring and Understanding Salespeople’s Helping Behavior National Science Council Grant
Outside School Honor 2009 Going Above and Beyond: Exploring and Understanding Salespeople’s Helping Behavior National Science Council Grant
Outside School Honor 2008 Going Above and Beyond: Exploring and Understanding Salespeople’s Helping Behavior National Science Council Grant
Inside School Honor 2008 Outstanding Teaching Awards of Department of Management Science National Chiao Tung University
Inside School Honor 2007 Outstanding Teaching Awards of Department of Management Science National Chiao Tung University
Outside School Honor 2007 A Study of the Effects of Situational Factors and Shopping Values on Bidding Satisfaction in On-line Auctions National Science Council Grant
Outside School Honor 2006 Choice, Perceived Control and Customer Satisfaction: The Psychology of Online Service Recovery National Science Council Grant
Outside School Honor 2005 The Effect of Choice Provision, Customers’ Fairness Perceptions, and Attribution on Customer Satisfaction in a Service Failure National Science Council Grant
Outside School Honor 2003 Fitzsimmons and Zmola Grant Award
Outside School Honor 2003 Purdue Research Fund Grant
Outside School Honor 2003 Fitzsimmons and Zmola Grant Award
Outside School Honor 2000 Fitzsimmons and Zmola Grant Award
Outside School Honor 1999 Research Merit Award at New York University Annual Conference
Outside School Honor 1911 The Interaction Between Framing, Information Process, and The Motivation of Purchase Nation Science Council Grant